Privacy Policy

1. Who we are

7Flow AI is based in the United Kingdom and provides AI automation services for small and medium-sized businesses. In this policy, "we", "us", and "our" refer to 7Flow AI. You can contact us through our contact form at /#contact or by phone on 020 3576 4776.

2. What we collect

When you submit our contact form or chatbot, we collect:

• Your name
• Your email address
• Your phone number
• Your business name
• The message or automation request you send us

We may also collect basic technical information such as your IP address, browser type, and pages visited, for security and analytics.

3. Why we collect it

We use this information to:

• Respond to your enquiry
• Provide a quote or arrange a discovery call
• Deliver and support our services
• Send relevant follow-up communication about your enquiry
• Keep records required for our legitimate business operations

4. Lawful basis (UK GDPR)

We process your personal data on the basis of (a) your consent when you submit a form, and (b) our legitimate business interests in responding to enquiries and delivering services you have requested.

5. How we store data

Enquiries are stored securely in our backend database and email systems. Access is restricted to authorised people working on your enquiry. We retain enquiry data for up to 24 months unless you ask us to delete it sooner, or unless a longer retention period is needed to deliver a project or meet legal obligations.

6. Sharing

We do not sell your data. We only share it with trusted service providers (for example, our email and hosting providers) who help us operate our website and respond to enquiries. Some of these providers may process data outside the UK; where they do, appropriate safeguards are in place.

7. Your rights

Under UK GDPR you have the right to access, correct, or delete the personal data we hold about you, restrict or object to processing, and request data portability. To exercise any of these rights, contact us through our contact form at /#contact or by phone on 020 3576 4776. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Marketing emails

If we send you marketing or follow-up emails, you can unsubscribe at any time using the link in the email or by replying with "unsubscribe".

9. Cookies

Our website may use essential cookies needed for the site to work properly. If we use analytics or marketing cookies in the future, we will update this policy and provide any required cookie notice or consent option.

10. Updates

We may update this policy from time to time. The latest version will always be available on this page.